Enhancing customer service through employee engagement in the service sector: a comparative study of a hotel and a tour operator in Victoria Falls, Zimbabwe
The aim of this paper is to ascertain how customer service could be enhanced through employee engagement. Lack of documented evidence of the contribution of employee engagement to customer service improvements in the service sector in Zimbabwe motivated the researchers to carry out this study. Custo...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Midlands State University
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/680 |
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