Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe
Counselling is a field that is growing in Africa. The aim of this study was to explore the effectiveness of technology-mediated counselling in an African setting. The use of technology in counselling needs to be pursued and commercialised as technology use has potential to grow the field of counsel...
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| Format: | Article |
| Language: | English |
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Wiley
2022
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| Online Access: | https://www.researchgate.net/lab/Emmanuel-Maziti-Lab http://hdl.handle.net/11408/4749 |
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| author | Mtemeri, Jeofrey Madhovi, Yvonne Mutambara, Julia Maziti, Emmanuel |
| author_facet | Mtemeri, Jeofrey Madhovi, Yvonne Mutambara, Julia Maziti, Emmanuel |
| author_sort | Mtemeri, Jeofrey |
| collection | DSpace |
| description | Counselling is a field that is growing in Africa. The aim of this study was to explore
the effectiveness of technology-mediated counselling in an African setting. The use of technology in counselling needs to be pursued and commercialised as technology use has potential to grow the field of counselling. The study made use of the qualitative research approach and the phenomenological research design. Data were collected through semi-structured interviews. Participants of the study were purposively selected as the researchers required experienced counsellors. Data were thematically analysed. Results of the study revealed that virtual counselling was already in place in Zimbabwe. Virtual counselling allowed counsellors to reach clients from remote areas through phone calls, short message service (SMS), WhatsApp and video calling. The results also revealed that a variety of challenges were encountered. Problems of connectivity, poor network, delayed feedback and infringement of privacy were highlighted by counsellors. The study concluded that improving the counselling standards in virtual counselling may eradicate some of the challenges. It is recommended that counsellors be trained to improve on virtual counselling competency
and accountability. |
| format | Article |
| id | ir-11408-4749 |
| institution | My University |
| language | English |
| publishDate | 2022 |
| publisher | Wiley |
| record_format | dspace |
| spelling | ir-11408-47492022-06-27T13:49:06Z Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe Mtemeri, Jeofrey Madhovi, Yvonne Mutambara, Julia Maziti, Emmanuel connectivity short message service technology virtual counselling Counselling is a field that is growing in Africa. The aim of this study was to explore the effectiveness of technology-mediated counselling in an African setting. The use of technology in counselling needs to be pursued and commercialised as technology use has potential to grow the field of counselling. The study made use of the qualitative research approach and the phenomenological research design. Data were collected through semi-structured interviews. Participants of the study were purposively selected as the researchers required experienced counsellors. Data were thematically analysed. Results of the study revealed that virtual counselling was already in place in Zimbabwe. Virtual counselling allowed counsellors to reach clients from remote areas through phone calls, short message service (SMS), WhatsApp and video calling. The results also revealed that a variety of challenges were encountered. Problems of connectivity, poor network, delayed feedback and infringement of privacy were highlighted by counsellors. The study concluded that improving the counselling standards in virtual counselling may eradicate some of the challenges. It is recommended that counsellors be trained to improve on virtual counselling competency and accountability. 2022-03-24T13:54:55Z 2022-03-24T13:54:55Z 2021 Article 1746-1405 https://www.researchgate.net/lab/Emmanuel-Maziti-Lab http://hdl.handle.net/11408/4749 en Counselling and Psychotherapy Research;July 2021 open Wiley |
| spellingShingle | connectivity short message service technology virtual counselling Mtemeri, Jeofrey Madhovi, Yvonne Mutambara, Julia Maziti, Emmanuel Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title | Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title_full | Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title_fullStr | Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title_full_unstemmed | Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title_short | Technology and counselling in Africa: reflections from MSc counselling students at a selected university in Zimbabwe |
| title_sort | technology and counselling in africa: reflections from msc counselling students at a selected university in zimbabwe |
| topic | connectivity short message service technology virtual counselling |
| url | https://www.researchgate.net/lab/Emmanuel-Maziti-Lab http://hdl.handle.net/11408/4749 |
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