The impact of service quality on customer satisfaction. A case of Tobacco sales floor .
Due to the intense competition faced by Tobacco Sales Floor, service quality has posed to be the strategy that can be adopted by the service organization in order for them to succeed. For the past 3 years Tobacco Sales Floor has been experiencing a constant decline in their sales volume and this has...
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| Language: | English |
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Midlands State University
2017
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| Online Access: | http://hdl.handle.net/11408/2240 |
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