A study into guest perceptions of service quality and loyalty in hotels in Harare
This study was aimed at establishing the perceptions of guests towards service delivery in selected hotel restaurants and to ascertain loyalty levels among guests in hotel restaurants. Qualitative methodologies were used to establish customer perceptions of service quality and loyalty in selected...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Exclusive journal publishing house
2016
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| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/816 |
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