One minute excellence: the pathway to breakthrough customer service, a review
The paper discusses the key strategies to breakthrough customer service. The paper also endeavors to highlight, first that the only way to “wow” the customers and have a durable relationship is through one minute excellence. A 21st Century philosophy which postulates that in this era of maintaining...
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| Format: | Article |
| Language: | English |
| Published: |
Midlands State University
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/637 |
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