Tipping practices and policies in Zimbabwe's hotel industry: impacts on restaurant waiters' service delivery and work relationships
This study analyzes tipping practices and policies in Zimbabwe's hotel industry from the perspective of restaurant waiters. The majority of respondents reported that discretionary tipping, as opposed to service charges, is the norm and that most hotels have a tip-pooling system. The findings sh...
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| Format: | Article |
| Language: | English |
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Routledge
2021
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| Online Access: | https://doi.org/10.1080/15378020.2011.624054 https://www.tandfonline.com/doi/abs/10.1080/15378020.2011.624054 http://hdl.handle.net/11408/4315 |
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