Role of emotional labour in managing job stress for frontline officers in a service industry: the case of National Social Security Authority
Frontline officers play an important role in organisations, as they are directly involved with customers and clients who are the lifeline of any organization. It is because of this function as the go- between the company and the customers that front line officers effectively need to manage stress so...
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| Language: | English |
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Midlands State University
2019
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| Online Access: | http://hdl.handle.net/11408/3702 |
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