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  1. 1
    ZB Financial Holdings Virtual Banking and Loan Application Systems
    by Mlambo, Douglas
    Published 2017
    Subjects: “…Customers…”
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  2. 2
    The effects of store environments on customer buying behaviour: a case of the Midlands Spar
    by Takawira, Kudakwashe
    Published 2018
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  3. 3
    Victoria Falls hotel guest self service system
    by Mudimu, Esman Tapfuma
    Published 2019
    Subjects: “…Customer satisfaction…”
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  4. 4
    Role of emotional labour in managing job stress for frontline officers in a service industry: the case of National Social Security Authority
    by Doro, Lissa
    Published 2019
    Subjects: “…Customer services…”
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  5. 5
    Effectiveness of customer retention strategies in managing customer attrition in the airline industry in Zimbabwe
    by Karisambudzi, Josephine
    Published 2014
    Subjects: “…Customer retention…”
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  6. 6
    The effectiveness of customer service strategies in improving customer loyalty: case of First Mutual Life
    by Mashinya, Joy
    Published 2015
    Subjects: “…Customer service…”
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  7. 7
    Pick n Pay customer self-service mobile application
    by Masvingise, Rumbidzai Rashel
    Published 2017
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  8. 8
    Understanding service failure and complaint management in marketing oriented organisations: a review
    Subjects: “…Customer satisfaction…”
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  9. 9
    Antecedents and Outcomes of Corporate Social Investment on Customer Loyalty: A Case of Zimbabwe Stock Exchange Listed Companies
    by Nkala, Doreen
    Published 2022
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  10. 10
    The impact of service quality on customer satisfaction. A case of Tobacco sales floor .
    by Mutama, Mandy
    Published 2017
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  11. 11
    Iimpact of brand equity on company perfomance: case of Tristar insurance company
    by Waison, Lancelot
    Published 2017
    Subjects: “…Customer relationship management system…”
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  12. 12
    The impact of merchandise assortment on customer retention: a case study of Village Spar
    by Sikwila, Nyasha
    Published 2018
    Subjects: “…Customer retention…”
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  13. 13
    An evaluation of customer retention strategies used in the hotel industry with a specific focus on Flamboyant hotel (2010-2016)
    by Rufasha, Shoorai
    Published 2018
    Subjects: “…Customer retention…”
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  14. 14
    Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited
    by Mamhunze, Talent
    Published 2020
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  15. 15
    Evaluating the effect of brand equity and its implications on customer lifetime value. a case of nebula agencies trading as Fabs hardware, Westgate, Harare.
    by Mamombe, Jeraldine
    Published 2017
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  16. 16
    Effectiveness of customer retention strategies in enhancing brand loyalty: A case of FAVCO Company.
    by Ruwende, Tatenda
    Published 2017
    Subjects: “…Customer retention strategies.…”
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  17. 17
    The impact of loyalty programs on customer repeat purchase: a case of the hospitality sector in Harare
    by Shoriwa, Chipo
    Published 2018
    Subjects: “…Customer repeat purchase…”
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  18. 18
    A study of the relationship between internal marketing and customer satisfaction: a case study of Lobels bread Bulawayo
    by Nyauta, Sharon
    Published 2018
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  19. 19
    Impact of green banking strategies on customer satisfication : a case of commercial banks in Zimbabwe
    by Demera, Edwin
    Published 2020
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  20. 20
    An evaluation of constraints in the adoption of e-commerce model
    by Mafuka, Alfred
    Published 2015
    Subjects: “…Internet, customer, business market behaviours…”
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