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  1. 1
    Role of emotional labour in managing job stress for frontline officers in a service industry: the case of National Social Security Authority
    by Doro, Lissa
    Published 2019
    Subjects: “…Customer services…”
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  2. 2
    Pick n Pay customer self-service mobile application
    by Masvingise, Rumbidzai Rashel
    Published 2017
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  3. 3
    The effectiveness of customer service strategies in improving customer loyalty: case of First Mutual Life
    by Mashinya, Joy
    Published 2015
    Subjects: “…Customer service…”
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  4. 4
    Enhancing customer service through employee engagement in the service sector: a comparative study of a hotel and a tour operator in Victoria Falls, Zimbabwe
    by Bhebhe, M., Nyanhete, T.
    Published 2015
    Subjects: “…Employee engagement, customer service, Service sector, Victoria Falls, Zimbabwe introduction…”
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    Article
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  5. 5
    Prognosticating anthropomorphic chatbots' usage intention as an e-banking customer service gateway: cogitations from Zimbabwe
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