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  1. 1
    Victoria Falls hotel guest self service system
    by Mudimu, Esman Tapfuma
    Published 2019
    Subjects: “…Customer satisfaction…”
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  2. 2
    Understanding service failure and complaint management in marketing oriented organisations: a review
    Subjects: “…Customer satisfaction…”
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  3. 3
    The impact of service quality on customer satisfaction. A case of Tobacco sales floor .
    by Mutama, Mandy
    Published 2017
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  4. 4
    Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited
    by Mamhunze, Talent
    Published 2020
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  5. 5
    A study of the relationship between internal marketing and customer satisfaction: a case study of Lobels bread Bulawayo
    by Nyauta, Sharon
    Published 2018
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  6. 6
    Impact of green banking strategies on customer satisfication : a case of commercial banks in Zimbabwe
    by Demera, Edwin
    Published 2020
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  7. 7
    Emotions' influence on customers’ e-banking satisfaction evaluation in e-service failure and e-service recovery circumstances
    Subjects: “…Customer satisfaction…”
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