Human resource issues in total quality management: a case study of Kenya Airways
Good management practices on the human resource functions can play a critical role in the implementation of a quality environment which in turn supports a strategic initiative. This research seeks to evaluate the importance of Human Resource Management in Total Quality Management (T.Q.M). Research q...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Cosmic Journals
2016
|
| Subjects: | |
| Online Access: | http://www.ijmbs.com/24/stephen.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1779905253469061120 |
|---|---|
| author | Nhuta, Stephen |
| author_facet | Nhuta, Stephen |
| author_sort | Nhuta, Stephen |
| collection | DSpace |
| description | Good management practices on the human resource functions can play a critical role in the implementation of a quality environment which in turn supports a strategic initiative. This research seeks to evaluate the importance of Human Resource Management in Total Quality Management (T.Q.M). Research questions address issues of employee involvement, motivation, innovation and their contributing effect to the success of the T.Q.M programme. This is done through a case study of Kenya Airways. Stratified sampling encompassing the views of identified groups in the total population was used, with interviewees randomly selected. Primary data was collected through a self administered questionnaire, with secondary data coming from memoirs, management minutes, reports and archival records. The findings were that Kenya Airways quality management system was founded on the basis of Local Quality Plans which were developed by their own staff and agreed to by management. Staff were motivated through involvement, autonomy and rewards. Education and training were key ingredients. Ultimately team work and better communication enhanced the T.Q.M. system. The researcher concludes and recommends that human resource quality cornerstones are
anchored on: empowering employees, effective communication, eradicating fortress management, educating and training staff. This way, you can achieve quality through people. |
| format | Article |
| id | ir-11408-869 |
| institution | My University |
| language | English |
| publishDate | 2016 |
| publisher | Cosmic Journals |
| record_format | dspace |
| spelling | ir-11408-8692022-06-27T13:49:06Z Human resource issues in total quality management: a case study of Kenya Airways Nhuta, Stephen Total quality management, empowering employees Motivation, effective communication, fortress management, education and training. Good management practices on the human resource functions can play a critical role in the implementation of a quality environment which in turn supports a strategic initiative. This research seeks to evaluate the importance of Human Resource Management in Total Quality Management (T.Q.M). Research questions address issues of employee involvement, motivation, innovation and their contributing effect to the success of the T.Q.M programme. This is done through a case study of Kenya Airways. Stratified sampling encompassing the views of identified groups in the total population was used, with interviewees randomly selected. Primary data was collected through a self administered questionnaire, with secondary data coming from memoirs, management minutes, reports and archival records. The findings were that Kenya Airways quality management system was founded on the basis of Local Quality Plans which were developed by their own staff and agreed to by management. Staff were motivated through involvement, autonomy and rewards. Education and training were key ingredients. Ultimately team work and better communication enhanced the T.Q.M. system. The researcher concludes and recommends that human resource quality cornerstones are anchored on: empowering employees, effective communication, eradicating fortress management, educating and training staff. This way, you can achieve quality through people. 2016-04-19T11:32:38Z 2016-04-19T11:32:38Z 2012 Article 2231-2463 http://www.ijmbs.com/24/stephen.pdf en International Journal of Management and Business Studies;Vol. 2, Issue 4 none Cosmic Journals |
| spellingShingle | Total quality management, empowering employees Motivation, effective communication, fortress management, education and training. Nhuta, Stephen Human resource issues in total quality management: a case study of Kenya Airways |
| title | Human resource issues in total quality management: a case study of Kenya Airways |
| title_full | Human resource issues in total quality management: a case study of Kenya Airways |
| title_fullStr | Human resource issues in total quality management: a case study of Kenya Airways |
| title_full_unstemmed | Human resource issues in total quality management: a case study of Kenya Airways |
| title_short | Human resource issues in total quality management: a case study of Kenya Airways |
| title_sort | human resource issues in total quality management: a case study of kenya airways |
| topic | Total quality management, empowering employees Motivation, effective communication, fortress management, education and training. |
| url | http://www.ijmbs.com/24/stephen.pdf |
| work_keys_str_mv | AT nhutastephen humanresourceissuesintotalqualitymanagementacasestudyofkenyaairways |