APA (7th ed.) Citation

Mupemhi, S., Mupemhi, R., & Feremba, J. T. (2015). Understanding service failure and complaint management in marketing oriented organisations: A review. Midlands State University.

Chicago Style (17th ed.) Citation

Mupemhi, Shepherd, Ronicah Mupemhi, and Judity T. Feremba. Understanding Service Failure and Complaint Management in Marketing Oriented Organisations: A Review. Midlands State University, 2015.

MLA (8th ed.) Citation

Mupemhi, Shepherd, et al. Understanding Service Failure and Complaint Management in Marketing Oriented Organisations: A Review. Midlands State University, 2015.