E-Government in Zimbabwe: An overview of progress made and challenges ahead
This paper surveyed the level of preparedness by the Zimbabwe government in using information and communication technologies to enhance the range and quality of services provided to the citizen; and determined the extent of, and continuous improvement efforts of Zimbabwe leaders towards the attainme...
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| Format: | research article |
| Language: | English |
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Research and Reviews
2023
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| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5587 https://www.rroij.com/open-access/egovernment-in-zimbabwe-an-overview-of-progress-made-and-challenges-ahead-.pdf |
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| author | Naome Rajah |
| author2 | Lecturer- Midlands State University, Faculty of Social Sciences, Department of local Governance Studies, P bag 9055, Gweru, Zimbabwe |
| author_facet | Lecturer- Midlands State University, Faculty of Social Sciences, Department of local Governance Studies, P bag 9055, Gweru, Zimbabwe Naome Rajah |
| author_sort | Naome Rajah |
| collection | DSpace |
| description | This paper surveyed the level of preparedness by the Zimbabwe government in using information and communication technologies to enhance the range and quality of services provided to the citizen; and determined the extent of, and continuous improvement efforts of Zimbabwe leaders towards the attainment of connected government. Data for the study was a secondary data adapted from the Internet. The UN global e-government readiness ranking and the models of e-government were downloaded, adapted and used as a benchmark for measuring the web readiness of the Zimbabwe governments in 2005, 2008, 2010 and 2012. It was discovered that the Zimbabwean government has demonstrated its willingness to apply information and communication technologies (ICTs) in their public administration, but is at the emerging stages. A serious impediment which characterized e-government readiness in Zimbabwe is low level of human capital and knowledge economy. The implications include poor provision of government services and underutilization of ICTs facilities in Zimbabwe which might result in the widening of ‘access divide’ between the rich and the poor. |
| format | research article |
| id | ir-11408-5587 |
| institution | My University |
| language | English |
| publishDate | 2023 |
| publisher | Research and Reviews |
| record_format | dspace |
| spelling | ir-11408-55872023-05-04T11:08:46Z E-Government in Zimbabwe: An overview of progress made and challenges ahead Naome Rajah Lecturer- Midlands State University, Faculty of Social Sciences, Department of local Governance Studies, P bag 9055, Gweru, Zimbabwe Zimbabwe E-government Information and communication technologies (ICTs) Public services Global ranking E-government models This paper surveyed the level of preparedness by the Zimbabwe government in using information and communication technologies to enhance the range and quality of services provided to the citizen; and determined the extent of, and continuous improvement efforts of Zimbabwe leaders towards the attainment of connected government. Data for the study was a secondary data adapted from the Internet. The UN global e-government readiness ranking and the models of e-government were downloaded, adapted and used as a benchmark for measuring the web readiness of the Zimbabwe governments in 2005, 2008, 2010 and 2012. It was discovered that the Zimbabwean government has demonstrated its willingness to apply information and communication technologies (ICTs) in their public administration, but is at the emerging stages. A serious impediment which characterized e-government readiness in Zimbabwe is low level of human capital and knowledge economy. The implications include poor provision of government services and underutilization of ICTs facilities in Zimbabwe which might result in the widening of ‘access divide’ between the rich and the poor. 6 12 11 16 2023-05-04T11:08:45Z 2023-05-04T11:08:45Z 2015-12 research article https://cris.library.msu.ac.zw//handle/11408/5587 https://www.rroij.com/open-access/egovernment-in-zimbabwe-an-overview-of-progress-made-and-challenges-ahead-.pdf en Journal of Global Research in Computer Science 2229-371X open Research and Reviews |
| spellingShingle | Zimbabwe E-government Information and communication technologies (ICTs) Public services Global ranking E-government models Naome Rajah E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title | E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title_full | E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title_fullStr | E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title_full_unstemmed | E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title_short | E-Government in Zimbabwe: An overview of progress made and challenges ahead |
| title_sort | e-government in zimbabwe: an overview of progress made and challenges ahead |
| topic | Zimbabwe E-government Information and communication technologies (ICTs) Public services Global ranking E-government models |
| url | https://cris.library.msu.ac.zw//handle/11408/5587 https://www.rroij.com/open-access/egovernment-in-zimbabwe-an-overview-of-progress-made-and-challenges-ahead-.pdf |
| work_keys_str_mv | AT naomerajah egovernmentinzimbabweanoverviewofprogressmadeandchallengesahead |