Prognosticating anthropomorphic chatbots' usage intention as an e-banking customer service gateway: cogitations from Zimbabwe
Purpose The purpose of this article is to investigate the factors that explain the reasons why customers may be willing to use chatbots in Zimbabwe as an e-banking customer service gateway, an area that remains under researched. Design/methodology/approach The research study applied a cross-s...
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| Main Authors: | , , , , , , |
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| Other Authors: | |
| Format: | research article |
| Language: | English |
| Published: |
Emerald Publishing Limited
2023
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| Subjects: | |
| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5393 https://doi.org/10.1108/PRR-10-2021-0057 |
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