Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks
FinTech has become an increasingly important phenomenon around the world in recent times. This is substantiated by a growing interest from researchers, academicians, and policymakers. While the adoption of FinTech appears to be widely regarded as a strategic priority for financial institutions world...
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| Format: | book part |
| Language: | English |
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IGI Global
2022
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| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5250 |
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| _version_ | 1779905301315584000 |
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| author | Mufaro Dzingirai |
| author2 | Midlands State University |
| author_facet | Midlands State University Mufaro Dzingirai |
| author_sort | Mufaro Dzingirai |
| collection | DSpace |
| description | FinTech has become an increasingly important phenomenon around the world in recent times. This is substantiated by a growing interest from researchers, academicians, and policymakers. While the adoption of FinTech appears to be widely regarded as a strategic priority for financial institutions worldwide, the empirical evidence on the managerial challenges under FinTech is very scant, especially from the perspective of developing countries. With this in mind, this chapter aims at providing empirical evidence on the managerial challenges emanating from FinTech within the context of Zimbabwean commercial banks. The study establishes seven challenges, namely, customer retention, regulatory compliance, technology risk, increased competition, cyber-attacks, the inadequacy of IT employees, and system downtimes. The recommendations to deal with these challenges are proffered and the suggestions for further study are captured. |
| format | book part |
| id | ir-11408-5250 |
| institution | My University |
| language | English |
| publishDate | 2022 |
| publisher | IGI Global |
| record_format | dspace |
| spelling | ir-11408-52502022-11-24T18:02:32Z Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks Mufaro Dzingirai Midlands State University Business model Financial Technology Banking Sector Commercial Bank Mobile Banking Information Communication Technology Digital Transformation FinTech has become an increasingly important phenomenon around the world in recent times. This is substantiated by a growing interest from researchers, academicians, and policymakers. While the adoption of FinTech appears to be widely regarded as a strategic priority for financial institutions worldwide, the empirical evidence on the managerial challenges under FinTech is very scant, especially from the perspective of developing countries. With this in mind, this chapter aims at providing empirical evidence on the managerial challenges emanating from FinTech within the context of Zimbabwean commercial banks. The study establishes seven challenges, namely, customer retention, regulatory compliance, technology risk, increased competition, cyber-attacks, the inadequacy of IT employees, and system downtimes. The recommendations to deal with these challenges are proffered and the suggestions for further study are captured. 141 166 2022-11-24T18:02:31Z 2022-11-24T18:02:31Z 2021 book part https://cris.library.msu.ac.zw//handle/11408/5250 10.4018/978-1-7998-7110-1.ch007 en Influence of FinTech on Management Transformation 9781799871125 open IGI Global |
| spellingShingle | Business model Financial Technology Banking Sector Commercial Bank Mobile Banking Information Communication Technology Digital Transformation Mufaro Dzingirai Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title | Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title_full | Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title_fullStr | Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title_full_unstemmed | Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title_short | Managerial Challenges Under FinTech: Evidence From Zimbabwean Commercial Banks |
| title_sort | managerial challenges under fintech: evidence from zimbabwean commercial banks |
| topic | Business model Financial Technology Banking Sector Commercial Bank Mobile Banking Information Communication Technology Digital Transformation |
| url | https://cris.library.msu.ac.zw//handle/11408/5250 |
| work_keys_str_mv | AT mufarodzingirai managerialchallengesunderfintechevidencefromzimbabweancommercialbanks |