Factors enhancing e- government service gaps in a developing country context
Globally, the discourse of e-government has gathered momentum in public service delivery. No country has been left untouched in the implementation of e-government. Several government departments and agencies are now using information and communication technology (ICTs) to deliver government services...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Cornell University
2022
|
| Subjects: | |
| Online Access: | https://arxiv.org/pdf/2108.09803 http://hdl.handle.net/11408/4646 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1779905320171077632 |
|---|---|
| author | Mahlangu, Gilbert Ruhode, Ephias |
| author_facet | Mahlangu, Gilbert Ruhode, Ephias |
| author_sort | Mahlangu, Gilbert |
| collection | DSpace |
| description | Globally, the discourse of e-government has gathered momentum in public service delivery. No country has been left untouched in the implementation of e-government. Several government departments and agencies are now using information and communication technology (ICTs) to deliver government services and information to citizens, other government departments, and businesses. However, most of the government departments have not provided all of their services electronically or at least the most important ones. Thus, this creates a phenomenon of e-government service gaps. The objective of this study was to investigate the contextual factors enhancing e-government service gaps in a developing country. To achieve this aim, the TOE framework was employed together with a qualitative case study to guide data collection and analysis. The data was collected through semi-structured interviews from government employees who are involved in the implementation of e-government services in Zimbabwe as well as from citizens and businesses. Eleven (11) factors were identified and grouped under the TOE framework. This research contributes significantly to the implementation and utilisation of e-government services in Zimbabwe. The study also contributes to providing a strong theoretical understanding of the factors that enhance e-government service gaps explored in the research model. |
| format | Article |
| id | ir-11408-4646 |
| institution | My University |
| language | English |
| publishDate | 2022 |
| publisher | Cornell University |
| record_format | dspace |
| spelling | ir-11408-46462022-06-27T13:49:06Z Factors enhancing e- government service gaps in a developing country context Mahlangu, Gilbert Ruhode, Ephias E-government E-government services Service gaps Zimbabwe Developing country Globally, the discourse of e-government has gathered momentum in public service delivery. No country has been left untouched in the implementation of e-government. Several government departments and agencies are now using information and communication technology (ICTs) to deliver government services and information to citizens, other government departments, and businesses. However, most of the government departments have not provided all of their services electronically or at least the most important ones. Thus, this creates a phenomenon of e-government service gaps. The objective of this study was to investigate the contextual factors enhancing e-government service gaps in a developing country. To achieve this aim, the TOE framework was employed together with a qualitative case study to guide data collection and analysis. The data was collected through semi-structured interviews from government employees who are involved in the implementation of e-government services in Zimbabwe as well as from citizens and businesses. Eleven (11) factors were identified and grouped under the TOE framework. This research contributes significantly to the implementation and utilisation of e-government services in Zimbabwe. The study also contributes to providing a strong theoretical understanding of the factors that enhance e-government service gaps explored in the research model. 2022-01-12T12:54:38Z 2022-01-12T12:54:38Z 2021 Article https://arxiv.org/pdf/2108.09803 http://hdl.handle.net/11408/4646 en Proceedings of the 1st Virtual Conference on Implications of Information and Digital Technologies for Development;p. 422-440 open Cornell University |
| spellingShingle | E-government E-government services Service gaps Zimbabwe Developing country Mahlangu, Gilbert Ruhode, Ephias Factors enhancing e- government service gaps in a developing country context |
| title | Factors enhancing e- government service gaps in a developing country context |
| title_full | Factors enhancing e- government service gaps in a developing country context |
| title_fullStr | Factors enhancing e- government service gaps in a developing country context |
| title_full_unstemmed | Factors enhancing e- government service gaps in a developing country context |
| title_short | Factors enhancing e- government service gaps in a developing country context |
| title_sort | factors enhancing e- government service gaps in a developing country context |
| topic | E-government E-government services Service gaps Zimbabwe Developing country |
| url | https://arxiv.org/pdf/2108.09803 http://hdl.handle.net/11408/4646 |
| work_keys_str_mv | AT mahlangugilbert factorsenhancingegovernmentservicegapsinadevelopingcountrycontext AT ruhodeephias factorsenhancingegovernmentservicegapsinadevelopingcountrycontext |