An analysis of Zimbabwean hotel managers' perspectives on workforce diversity
Human resource management academics have built a strong case for diversity management, although the concept is not without its flaws. Modern workplaces, and especially hotel workplaces, are characterised by a high degree of diversity: people from different cultural, educational and social background...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Tourism and Hospitality Research
2021
|
| Subjects: | |
| Online Access: | https://doi.org/10.1057/thr.2010.18 https://journals.sagepub.com/doi/abs/10.1057/thr.2010.18 http://hdl.handle.net/11408/4280 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1779905262443823104 |
|---|---|
| author | Mkono, Muchazondida |
| author_facet | Mkono, Muchazondida |
| author_sort | Mkono, Muchazondida |
| collection | DSpace |
| description | Human resource management academics have built a strong case for diversity management, although the concept is not without its flaws. Modern workplaces, and especially hotel workplaces, are characterised by a high degree of diversity: people from different cultural, educational and social backgrounds have to work together towards the achievement of organisational goals. Much of the work on diversity management (DM) has, however, been done in the developed world. With this background in mind, this research set out to analyse Zimbabwean hotel managers' perspectives on workforce diversity, and DM practices in Zimbabwe's hotel industry. Data were collected through an interview survey with 38 human resource managers in 38 hotels located in various towns around Zimbabwe. It was found that most managers accept and tolerate rather than value diversity. The findings also suggest that human resource practices in the industry are still based on the traditional concepts such as Equal Opportunities and Non-discrimination. |
| format | Article |
| id | ir-11408-4280 |
| institution | My University |
| language | English |
| publishDate | 2021 |
| publisher | Tourism and Hospitality Research |
| record_format | dspace |
| spelling | ir-11408-42802022-06-27T13:49:06Z An analysis of Zimbabwean hotel managers' perspectives on workforce diversity Mkono, Muchazondida Workforce diversity Human resources Managerial perspectives Hotels Zimbabwe Human resource management academics have built a strong case for diversity management, although the concept is not without its flaws. Modern workplaces, and especially hotel workplaces, are characterised by a high degree of diversity: people from different cultural, educational and social backgrounds have to work together towards the achievement of organisational goals. Much of the work on diversity management (DM) has, however, been done in the developed world. With this background in mind, this research set out to analyse Zimbabwean hotel managers' perspectives on workforce diversity, and DM practices in Zimbabwe's hotel industry. Data were collected through an interview survey with 38 human resource managers in 38 hotels located in various towns around Zimbabwe. It was found that most managers accept and tolerate rather than value diversity. The findings also suggest that human resource practices in the industry are still based on the traditional concepts such as Equal Opportunities and Non-discrimination. 2021-05-28T11:51:45Z 2021-05-28T11:51:45Z 2010 Article https://doi.org/10.1057/thr.2010.18 https://journals.sagepub.com/doi/abs/10.1057/thr.2010.18 http://hdl.handle.net/11408/4280 en Tourism and Hospitality Research; open Tourism and Hospitality Research |
| spellingShingle | Workforce diversity Human resources Managerial perspectives Hotels Zimbabwe Mkono, Muchazondida An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title | An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title_full | An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title_fullStr | An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title_full_unstemmed | An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title_short | An analysis of Zimbabwean hotel managers' perspectives on workforce diversity |
| title_sort | analysis of zimbabwean hotel managers' perspectives on workforce diversity |
| topic | Workforce diversity Human resources Managerial perspectives Hotels Zimbabwe |
| url | https://doi.org/10.1057/thr.2010.18 https://journals.sagepub.com/doi/abs/10.1057/thr.2010.18 http://hdl.handle.net/11408/4280 |
| work_keys_str_mv | AT mkonomuchazondida ananalysisofzimbabweanhotelmanagersperspectivesonworkforcediversity AT mkonomuchazondida analysisofzimbabweanhotelmanagersperspectivesonworkforcediversity |