An Investigation On The Impact Of Restructuring On Organizational Performance. A Case Of Telone (Pvt) Ltd
Turbulent working environment, increased costs, poor revenue generation and low shareholder wealth, resulted in many organizations ceasing their operation. It is against this background that management of TelOne (Pvt) Ltd decided to restructure the company. For the period 2015 to 2017, the perfor...
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| Language: | English |
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Midlands State University
2020
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| Online Access: | http://hdl.handle.net/11408/3858 |
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| Summary: | Turbulent working environment, increased costs, poor revenue generation and low shareholder
wealth, resulted in many organizations ceasing their operation. It is against this background that
management of TelOne (Pvt) Ltd decided to restructure the company. For the period 2015 to
2017, the performance of the company was quite low despite its adjustments to governance
structure, organizational configuration and strategic reorientation. Most of these strategies could
not work as employees themselves did not believe in the changes of ownership and resultant
management which came up with new ways of doing business. The researcher aimed to
investigate the impact of restructuring on organization performance.
A review of existing literature from journals, books, websites and published documents was done
and the target population constituted of 40 employees from Finance, marketing, IT, and human
resources departments together with management. Descriptive survey was adopted by use of 33
respondents. A stratified random sampling was used. The researcher prioritized convenience
sampling by targeting people at the work place once associated with during work related
learning. Questionnaires were administered and interviews conducted to gather data. Data was
analyzed using descriptive statistical analysis, grouped, sorted using excel and the modal
responses drawn. Pie charts, frequency distribution tables and graphs were used to present the
data. Data validity and reliable was assured using the concept of triangulation, review of
company documents and gathering of data from the most affected departments in the
organization.
The research findings establishes that the implementation of the restructuring improved market
share of the company and assured continued survival in the industry although it did not fully
enjoy the benefits of restructuring due to poor implementation measures. The study concludes
that management focused much on downsizing among other things which demoralized the
employees. The recommendations of the study were that management should engage employees
and other stakeholders and inform them whenever there is need for change. Furthermore there
must be a restructuring policy, assistance of outgoing employees and exploration of other
measures such as business reengineering and down scoping rather than retrenching employees.
The study suggested further research of similar study to enable generalization of findings. |
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