An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015
The study was an assessment on the impact of e-government on service delivery in the public sector. The focus of the research was on how e-government has helped improve the service delivered by the Zimbabwe Republic Police from period 2005- 2015 and its other benefits thereof still to be uncovered a...
Saved in:
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
Midlands State University
2019
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/3677 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1779905625489145856 |
|---|---|
| author | Magaya, Emelda |
| author_facet | Magaya, Emelda |
| author_sort | Magaya, Emelda |
| collection | DSpace |
| description | The study was an assessment on the impact of e-government on service delivery in the public sector. The focus of the research was on how e-government has helped improve the service delivered by the Zimbabwe Republic Police from period 2005- 2015 and its other benefits thereof still to be uncovered as the use of e-government becomes popular in the police force. In this case, the study triangulated the research methodology due to mixed perceptions concerning e-government as an effective tool to improve public service delivery. The
research findings gave a clear manifestation of the potential of e-government to positively impact service delivery by promoting the principles of transparency, accountability and effectiveness. The research also uncovered the fact that the manual way of service delivery is being outdated by the improvements in technology and delivering service manually proves to give a fatal breeding ground for crime rates and corruption among the police force and members of the public. In this regard, the research proposes the need for the adoption of a clear and sound e-government system able to curb the inherent problems in the current
situation. Along this line, e-government is touted to have a potential in creating public value thereby improving service delivery. |
| id | ir-11408-3677 |
| institution | My University |
| language | English |
| publishDate | 2019 |
| publisher | Midlands State University |
| record_format | dspace |
| spelling | ir-11408-36772022-06-27T13:49:05Z An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 Magaya, Emelda Service delivery Public sector Zimbabwe Republic Police The study was an assessment on the impact of e-government on service delivery in the public sector. The focus of the research was on how e-government has helped improve the service delivered by the Zimbabwe Republic Police from period 2005- 2015 and its other benefits thereof still to be uncovered as the use of e-government becomes popular in the police force. In this case, the study triangulated the research methodology due to mixed perceptions concerning e-government as an effective tool to improve public service delivery. The research findings gave a clear manifestation of the potential of e-government to positively impact service delivery by promoting the principles of transparency, accountability and effectiveness. The research also uncovered the fact that the manual way of service delivery is being outdated by the improvements in technology and delivering service manually proves to give a fatal breeding ground for crime rates and corruption among the police force and members of the public. In this regard, the research proposes the need for the adoption of a clear and sound e-government system able to curb the inherent problems in the current situation. Along this line, e-government is touted to have a potential in creating public value thereby improving service delivery. 2019-06-11T13:04:26Z 2019-06-11T13:04:26Z 2017 http://hdl.handle.net/11408/3677 en open Midlands State University |
| spellingShingle | Service delivery Public sector Zimbabwe Republic Police Magaya, Emelda An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title | An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title_full | An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title_fullStr | An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title_full_unstemmed | An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title_short | An assessment of the impact of e-government on service delivery in Zimbabwe’s public sector. The case of Home Affairs: department of the Zimbabwe Republic Police from period 2005 – 2015 |
| title_sort | assessment of the impact of e-government on service delivery in zimbabwe’s public sector. the case of home affairs: department of the zimbabwe republic police from period 2005 – 2015 |
| topic | Service delivery Public sector Zimbabwe Republic Police |
| url | http://hdl.handle.net/11408/3677 |
| work_keys_str_mv | AT magayaemelda anassessmentoftheimpactofegovernmentonservicedeliveryinzimbabwespublicsectorthecaseofhomeaffairsdepartmentofthezimbabwerepublicpolicefromperiod20052015 AT magayaemelda assessmentoftheimpactofegovernmentonservicedeliveryinzimbabwespublicsectorthecaseofhomeaffairsdepartmentofthezimbabwerepublicpolicefromperiod20052015 |