An evaluation of customer retention strategies used in the hotel industry with a specific focus on Flamboyant hotel (2010-2016)
This research sought to evaluate the customer retention strategies used in the hotel industry from (2010-2016). The study was motivated by the persistent loss of customers at Flamboyant Hotel despite its implementation of customer retention strategies. The research aimed at determining the importanc...
Saved in:
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
Midlands State University
2018
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/3131 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|