The effect of organisational citizenship behaviours on Service Quality: a case of Midlands State University
The study sought to examine the effects of organisational citizenship behaviour on service quality at MSU. Objectives of the study were to examine if altruism has any effect on responsiveness, to determine if conscientiousness has effect on reliability and to determine if sportsmanship has effect on...
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| Language: | English |
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Midlands State University
2017
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| Online Access: | http://hdl.handle.net/11408/2869 |
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