The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing
The main aim of this study was to investigate the impact of results based management on service delivery. Gweru Public Works was used by the researcher as the case study. Literature was reviewed in order to establish the existing gap on impact of results base...
Saved in:
| Main Author: | |
|---|---|
| Language: | English |
| Published: |
2017
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/2409 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1779905644359319552 |
|---|---|
| author | Maposa, Lilian Sibusisiwe |
| author_facet | Maposa, Lilian Sibusisiwe |
| author_sort | Maposa, Lilian Sibusisiwe |
| collection | DSpace |
| description | The main aim of this study was to investigate the impact of results based management on service delivery. Gweru Public Works was used by the researcher as the case study. Literature was reviewed in order to establish the existing gap on impact of results based management and service delivery. To capture reality as it was seen and experienced by the respondents the researcher used both qualitative and quantitative of data analysis. During data collection questionnaires and interviews were used and the data collected was analysed and presented in tables, pie charts and graphs. The findings revealed that though Public Works uses results based management as a tool to enhance service delivery, both employees and the head of departments do not understand it because of ignorance and lack of training and therefore hindering the success stories of RBM in delivering services. The study also revealed that lack of resources to carry out work and lack of incentives also affects results based management. Recommendations to train and incentivise employees were suggested to the organisation. |
| id | ir-11408-2409 |
| institution | My University |
| language | English |
| publishDate | 2017 |
| record_format | dspace |
| spelling | ir-11408-24092022-06-27T13:49:05Z The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing Maposa, Lilian Sibusisiwe Results based management The main aim of this study was to investigate the impact of results based management on service delivery. Gweru Public Works was used by the researcher as the case study. Literature was reviewed in order to establish the existing gap on impact of results based management and service delivery. To capture reality as it was seen and experienced by the respondents the researcher used both qualitative and quantitative of data analysis. During data collection questionnaires and interviews were used and the data collected was analysed and presented in tables, pie charts and graphs. The findings revealed that though Public Works uses results based management as a tool to enhance service delivery, both employees and the head of departments do not understand it because of ignorance and lack of training and therefore hindering the success stories of RBM in delivering services. The study also revealed that lack of resources to carry out work and lack of incentives also affects results based management. Recommendations to train and incentivise employees were suggested to the organisation. 2017-06-30T12:41:02Z 2017-06-30T12:41:02Z 2016 http://hdl.handle.net/11408/2409 en open |
| spellingShingle | Results based management Maposa, Lilian Sibusisiwe The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title | The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title_full | The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title_fullStr | The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title_full_unstemmed | The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title_short | The impact of results based management on service delivery, Case Of Ministry of Local Government, Public Works and National Housing |
| title_sort | impact of results based management on service delivery, case of ministry of local government, public works and national housing |
| topic | Results based management |
| url | http://hdl.handle.net/11408/2409 |
| work_keys_str_mv | AT maposaliliansibusisiwe theimpactofresultsbasedmanagementonservicedeliverycaseofministryoflocalgovernmentpublicworksandnationalhousing AT maposaliliansibusisiwe impactofresultsbasedmanagementonservicedeliverycaseofministryoflocalgovernmentpublicworksandnationalhousing |