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A model for implementation of IT service management in Zimbabwean state universities

A model for implementation of IT service management in Zimbabwean state universities

Several IT service management (ITSM) frameworks have been deployed and are being adopted by companies and institutes without redefining the framework to a model which suits their IT departments’ operating environment and requirements. An IT service management model is propos...

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Bibliographic Details
Main Authors: Zhou, Munyaradzi, Ruvinga, Caroline, Musungwini, Samuel, Zhou, Tinashe G.
Format: Article
Language:English
Published: International Journal of Computer Science and Business Informatics 2017
Subjects:
SLAs, OLAs, ITSCs, ITSM
Online Access:https://www.researchgate.net/publication/301778134
http://hdl.handle.net/11408/1938
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