Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality
Rural local authorities in Zimbabwe have been facing serious service delivery challenges which prompted the government to introduce performance contracts for management across the 92 local authorities throughout the country. In essence performance contracts can be used as a mana...
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| Format: | research article |
| Language: | English |
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Globeedu Group
2023
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| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5696 https://www.internationaljournalcorner.com/index.php/theijbm/article/view/123390/84556 |
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| author | Farai Ncube Thamsanqa Donga Cynthia Gauya |
| author2 | Lecturer, Department of Human Resource Management, Midlands State University, Zimbabwe |
| author_facet | Lecturer, Department of Human Resource Management, Midlands State University, Zimbabwe Farai Ncube Thamsanqa Donga Cynthia Gauya |
| author_sort | Farai Ncube |
| collection | DSpace |
| description | Rural local authorities in Zimbabwe have been facing serious service delivery challenges which prompted the government to introduce performance contracts for management across the 92 local authorities throughout the country. In essence performance contracts can be used as a management tool to create accountability to the public for harnessing targeted results. The study sought to determine the reality of the contracts as a measure to harness service delivery challenges. The study adopted a case study approach of Umguza rural local authority. A sample of 50 participants was used, with data having been collected through the use of questionnaires and interviews. From these 50 respondents 30 were on performance contracts while 20 were non-managerial employees who were internal customers that knowledge of service delivery challenges. Results obtained indicated a stride towards enhanced service delivery through performance contracts albeit serious challenges threatening their effectiveness. |
| format | research article |
| id | ir-11408-5696 |
| institution | My University |
| language | English |
| publishDate | 2023 |
| publisher | Globeedu Group |
| record_format | dspace |
| spelling | ir-11408-56962023-06-20T09:20:48Z Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality Farai Ncube Thamsanqa Donga Cynthia Gauya Lecturer, Department of Human Resource Management, Midlands State University, Zimbabwe Lecturer, Department of Human Resource Management, Lupane State University, Zimbabwe Student,Masters Human Resource Management,Midlands State University, Zimbabwe Performance contracts Service Delivery Local Authority Umguza Rural local authorities in Zimbabwe have been facing serious service delivery challenges which prompted the government to introduce performance contracts for management across the 92 local authorities throughout the country. In essence performance contracts can be used as a management tool to create accountability to the public for harnessing targeted results. The study sought to determine the reality of the contracts as a measure to harness service delivery challenges. The study adopted a case study approach of Umguza rural local authority. A sample of 50 participants was used, with data having been collected through the use of questionnaires and interviews. From these 50 respondents 30 were on performance contracts while 20 were non-managerial employees who were internal customers that knowledge of service delivery challenges. Results obtained indicated a stride towards enhanced service delivery through performance contracts albeit serious challenges threatening their effectiveness. 5 2 60 66 2023-06-20T09:20:47Z 2023-06-20T09:20:47Z 2017-02 research article https://cris.library.msu.ac.zw//handle/11408/5696 https://www.internationaljournalcorner.com/index.php/theijbm/article/view/123390/84556 en The International Journal of Business & Management 2321–8916 open Globeedu Group |
| spellingShingle | Performance contracts Service Delivery Local Authority Umguza Farai Ncube Thamsanqa Donga Cynthia Gauya Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title | Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title_full | Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title_fullStr | Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title_full_unstemmed | Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title_short | Performance Contracts and Service Delivery in Rural Local Authorities: A Myth or a Reality |
| title_sort | performance contracts and service delivery in rural local authorities: a myth or a reality |
| topic | Performance contracts Service Delivery Local Authority Umguza |
| url | https://cris.library.msu.ac.zw//handle/11408/5696 https://www.internationaljournalcorner.com/index.php/theijbm/article/view/123390/84556 |
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