Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe
For organizations to measure the performance of its employees there is a need to have key performance indicators and performance standards set. The current study at Gweru and Kwekwe City Councils in Zimbabwe assessed eight (8) performance aspects, which are quality work, employee output, communicat...
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Academic Journals (A J)
2023
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| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5601 https://doi.org/10.5897/AJBM2017.8484 |
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| author | Vonai Chirasha Crispen Chipunza Lewis Dzimbiri |
| author2 | Department of Human Resource Management, Midlands State University, Zimbabwe. |
| author_facet | Department of Human Resource Management, Midlands State University, Zimbabwe. Vonai Chirasha Crispen Chipunza Lewis Dzimbiri |
| author_sort | Vonai Chirasha |
| collection | DSpace |
| description | For organizations to measure the performance of its employees there is a need to have key performance indicators and performance standards set. The current study at Gweru and Kwekwe City Councils in Zimbabwe assessed eight (8) performance aspects, which are quality work, employee output, communication and dependability (customer), controlling of costs (financial), planning, team working, problem solving and technical understanding (internal methods/organization procedure) and leadership management (learning and growth potential). The study was a quantitative descriptive survey that allowed managers to appraise employee performance. All 32 line managers participated in the research, and 400 employees were selected using stratified random sampling by departments, as employees reported to the same managers. The constructs that measured employee performance were reliable with Cronbach's Alpha reliability coefficients ranging from problem analysis and resolution (0.734), employee controlling costs (0.794), planning and organizing (0.796), employee output (0.778), employee communication (0.823), employee leadership (0.8333) and employee dependability (0.861). Generally, employee performance with regard to quality service for customer needs, financials, internal procedures and learning and growth was low. The technical understanding attribute of performance among employees as determined by managers had the least mean score (12.4%), indicating that public sector organizations like city councils in Zimbabwe, may still engage ‘Rocks' kind of employees. Rocks are the kind of employees who are incompetent because they do not have the technical understanding to do the job and they seem not to care. It is recommended that managers in Gweru and Kwekwe city councils should come up with rigorous training and development policies and practices that help employees acquire relevant skills. Performance indicators should be clearly communicated to all employees. The Gweru and Kwekwe city councils should develop a performance management system that is linked to their performance goals. Constant performance feedback should be given to both managers and employees. |
| format | research article |
| id | ir-11408-5601 |
| institution | My University |
| language | English |
| publishDate | 2023 |
| publisher | Academic Journals (A J) |
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| spelling | ir-11408-56012023-05-04T11:54:23Z Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe Vonai Chirasha Crispen Chipunza Lewis Dzimbiri Department of Human Resource Management, Midlands State University, Zimbabwe. Research Manager, Central University of Technology, South Africa. Department of Human Resource Management, Faculty of Business Administration, University of Malawi, Zomba, Malawi. Employee performance indicators, , , , , . employee appraisal Cronbach’s Alpha reliability coefficients technical understanding rocks relevant skills For organizations to measure the performance of its employees there is a need to have key performance indicators and performance standards set. The current study at Gweru and Kwekwe City Councils in Zimbabwe assessed eight (8) performance aspects, which are quality work, employee output, communication and dependability (customer), controlling of costs (financial), planning, team working, problem solving and technical understanding (internal methods/organization procedure) and leadership management (learning and growth potential). The study was a quantitative descriptive survey that allowed managers to appraise employee performance. All 32 line managers participated in the research, and 400 employees were selected using stratified random sampling by departments, as employees reported to the same managers. The constructs that measured employee performance were reliable with Cronbach's Alpha reliability coefficients ranging from problem analysis and resolution (0.734), employee controlling costs (0.794), planning and organizing (0.796), employee output (0.778), employee communication (0.823), employee leadership (0.8333) and employee dependability (0.861). Generally, employee performance with regard to quality service for customer needs, financials, internal procedures and learning and growth was low. The technical understanding attribute of performance among employees as determined by managers had the least mean score (12.4%), indicating that public sector organizations like city councils in Zimbabwe, may still engage ‘Rocks' kind of employees. Rocks are the kind of employees who are incompetent because they do not have the technical understanding to do the job and they seem not to care. It is recommended that managers in Gweru and Kwekwe city councils should come up with rigorous training and development policies and practices that help employees acquire relevant skills. Performance indicators should be clearly communicated to all employees. The Gweru and Kwekwe city councils should develop a performance management system that is linked to their performance goals. Constant performance feedback should be given to both managers and employees. 12 16 509 517 2023-05-04T11:54:22Z 2023-05-04T11:54:22Z 2018-08-28 research article https://cris.library.msu.ac.zw//handle/11408/5601 https://doi.org/10.5897/AJBM2017.8484 en African Journal of Business Management 1993-8233 open Academic Journals (A J) |
| spellingShingle | Employee performance indicators, , , , , . employee appraisal Cronbach’s Alpha reliability coefficients technical understanding rocks relevant skills Vonai Chirasha Crispen Chipunza Lewis Dzimbiri Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title | Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title_full | Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title_fullStr | Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title_full_unstemmed | Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title_short | Measuring employee performance in Gweru and Kwekwe city councils in midlands province, Zimbabwe |
| title_sort | measuring employee performance in gweru and kwekwe city councils in midlands province, zimbabwe |
| topic | Employee performance indicators, , , , , . employee appraisal Cronbach’s Alpha reliability coefficients technical understanding rocks relevant skills |
| url | https://cris.library.msu.ac.zw//handle/11408/5601 https://doi.org/10.5897/AJBM2017.8484 |
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