E-Government Development in Africa: the Case of the Seychelles, Mauritius, South Africa and Botswana- Lessons for Zimbabwe
This paper discusses the state of e-Government development in the Seychelles, Mauritius, South Africa and Botswana, allowing lessons to be drawn for Zimbabwe on how to manage its e-Government strategy. E-Government refers to the use of Information and Communications Technology (ICTs) to promote...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | research article |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://cris.library.msu.ac.zw//handle/11408/5593 http://www.ijtrd.com/papers/IJTRD10910.pdf |
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| Summary: | This paper discusses the state of e-Government
development in the Seychelles, Mauritius, South Africa and
Botswana, allowing lessons to be drawn for Zimbabwe on
how to manage its e-Government strategy. E-Government
refers to the use of Information and Communications
Technology (ICTs) to promote more efficient and effective
government, facilitating the accessibility of government
services and thus allows greater public access to information.
E-Government makes governments more accountable to its
citizens. A purposive sample was taken based on four
countries; Seychelles, Mauritius, South Africa and Botswana,
the main criterion being that the countries are in the top ten
ranked countries in Africa in terms of e-Government
development. Further, South Africa and Botswana are closer to
Zimbabwe and also similar in demographics and therefore
within reach to provide comparable and contrasting e-
Government development models that may be used to inform
Zimbabwe. Comparisons and contrasts of the e-Government
development models of the four countries provided compelling
arguments to be considered to improve on e-Government
development in Zimbabwe. Desk research formed the main
research methodological approach. The outcomes of the
investigation are the lessons learnt from these countries and as
such Zimbabwe may adopt similar strategies in order to
effectively develop and implement its e-Government strategy.
The following lessons were drawn: i) it was prudent for
Zimbabwe to create a single point of entry for all its
government e-services; ii) it was also prudent to invest in an
integrated telecommunications infrastructure and human
capital; iii) there was a need to fully liberalise the
telecommunications sector, ICT regulatory, institutional and
legal framework; and iv) there was a need to create multi-
channels for online government services, converging wireless
technologies as an alternative means for accessing e-
Government services. Most important of all, there was an
urgent need for strict implementation of e-Government
projects rather than just maintaining blueprints on e-
Government Development as was the case in Zimbabwe |
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