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Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty: perspectives from Zimbabwe
Purpose – This study examines the influence of service quality, satisfaction, trust, value, and commitment on hotel customers’ attitudinal and behavioural loyalty. Design/Methodology/Approach – Data was collected from 234 customers in Harare, Zimbabwe’s commercial capital who were served from five s...
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Main Authors: | Brighton Nyagadza, Gideon Mazuruse, Asphat Muposhi, Farai Chigora |
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Other Authors: | Department of Marketing, Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabw |
Format: | research article |
Language: | English |
Published: |
Emerald Publishing Limited
2022
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Subjects: | |
Online Access: | https://cris.library.msu.ac.zw//handle/11408/5313 https://doi.org/10.1108/TRC-12-2021-0026 |
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