Towards a multidimensional model for assessing e-government service gaps
The term e-government is generally understood to mean the use of information technologies such as wide area networks, the Internet and mobile computing by government agencies to relate with citizens, businesses and other arms of government (Ngonzi & Sewchurran 2019). E-government is one of the...
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| Language: | English |
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South African Journal of Information Management
2020
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| Online Access: | https://sajim.co.za/index.php/sajim/article/view/1234 http://hdl.handle.net/11408/4080 |
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| author | Mahlangu, Gilbert Ruhode, Ephias |
| author_facet | Mahlangu, Gilbert Ruhode, Ephias |
| author_sort | Mahlangu, Gilbert |
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| description | The term e-government is generally understood to mean the use of information technologies such as wide area networks, the Internet and mobile computing by government agencies to relate with citizens, businesses and other arms of government (Ngonzi & Sewchurran 2019). E-government is one of the foundations in the transformation drive of public service delivery. By implementing
e-government, the majority of public services are expected to be provided electronically. The areas that have shown the most significant progress in the transformation drive of public service delivery include, but are not limited to, e-procurement; e-invoicing; e-payment; e-licensing; e-archiving; e-tendering; e-taxation; e-voting; e-democracy; e-submission; e-rental; e-compliance;
e-assessment; e-participation; e-visa; e-health; e-learning; e-court; online passports, birth registration and permits applications; and online company registration (Baheer, Lamas & Samas 2020; Mukamurenzi, Grönlund & Islam 2019). Indeed, e-government is playing a critical role in transforming public services. Accordingly, the transformation drive in public service is facilitated by the following e-government delivery models: Government-to-Government (G2G); Government-to-Employees (G2E); Government-to-Business (G2B); and Government-to-Citizens (G2C) (Ahmad et al. 2019; Ramdan, Azizan & Saadan 2014; Voutinioti 2014). G2G represents the backbone platform for e-government
adoption, implementation and utilisation in the entire country (Voutinioti 2014); G2E represents an internal relationship between the government and its employees (Ramdan et al. 2014); |
| format | Thesis |
| id | ir-11408-4080 |
| institution | My University |
| language | English |
| publishDate | 2020 |
| publisher | South African Journal of Information Management |
| record_format | dspace |
| spelling | ir-11408-40802022-06-27T13:49:06Z Towards a multidimensional model for assessing e-government service gaps Mahlangu, Gilbert Ruhode, Ephias multi-dimensional model assessing e-government e-government service service gaps E-GSGAM The term e-government is generally understood to mean the use of information technologies such as wide area networks, the Internet and mobile computing by government agencies to relate with citizens, businesses and other arms of government (Ngonzi & Sewchurran 2019). E-government is one of the foundations in the transformation drive of public service delivery. By implementing e-government, the majority of public services are expected to be provided electronically. The areas that have shown the most significant progress in the transformation drive of public service delivery include, but are not limited to, e-procurement; e-invoicing; e-payment; e-licensing; e-archiving; e-tendering; e-taxation; e-voting; e-democracy; e-submission; e-rental; e-compliance; e-assessment; e-participation; e-visa; e-health; e-learning; e-court; online passports, birth registration and permits applications; and online company registration (Baheer, Lamas & Samas 2020; Mukamurenzi, Grönlund & Islam 2019). Indeed, e-government is playing a critical role in transforming public services. Accordingly, the transformation drive in public service is facilitated by the following e-government delivery models: Government-to-Government (G2G); Government-to-Employees (G2E); Government-to-Business (G2B); and Government-to-Citizens (G2C) (Ahmad et al. 2019; Ramdan, Azizan & Saadan 2014; Voutinioti 2014). G2G represents the backbone platform for e-government adoption, implementation and utilisation in the entire country (Voutinioti 2014); G2E represents an internal relationship between the government and its employees (Ramdan et al. 2014); 2020-12-17T14:01:09Z 2020-12-17T14:01:09Z 2020-12 Thesis 1560-683X https://sajim.co.za/index.php/sajim/article/view/1234 http://hdl.handle.net/11408/4080 en Vol 22, No 1; open South African Journal of Information Management |
| spellingShingle | multi-dimensional model assessing e-government e-government service service gaps E-GSGAM Mahlangu, Gilbert Ruhode, Ephias Towards a multidimensional model for assessing e-government service gaps |
| title | Towards a multidimensional model for assessing e-government service gaps |
| title_full | Towards a multidimensional model for assessing e-government service gaps |
| title_fullStr | Towards a multidimensional model for assessing e-government service gaps |
| title_full_unstemmed | Towards a multidimensional model for assessing e-government service gaps |
| title_short | Towards a multidimensional model for assessing e-government service gaps |
| title_sort | towards a multidimensional model for assessing e-government service gaps |
| topic | multi-dimensional model assessing e-government e-government service service gaps E-GSGAM |
| url | https://sajim.co.za/index.php/sajim/article/view/1234 http://hdl.handle.net/11408/4080 |
| work_keys_str_mv | AT mahlangugilbert towardsamultidimensionalmodelforassessingegovernmentservicegaps AT ruhodeephias towardsamultidimensionalmodelforassessingegovernmentservicegaps |