The effectiveness of Service Level Benchmarking in improving service delivery in Zimbabwean urban local authorities. Case of City of Harare
The study assessed the effectiveness of Service Level Benchmarking in Zimbabwean urban local authorities in improving service delivery, using the case of City of Harare. Service Level Benchmarking is a new concept introduced in local authorities as a panacea to improve service delivery through track...
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| Format: | Thesis |
| Language: | English |
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Midlands State University
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/4066 |
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