Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited
The research was carried out to determine the contribution of service quality on customer satisfaction, dwelling more on service tangibility – a variable for service quality. The research was based on DHL Express Harare (Airport). The objectives of the study were constructed from service tangibility...
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| Format: | Thesis |
| Language: | English |
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Midlands State University
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/3962 |
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