Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited
The research was carried out to determine the contribution of service quality on customer satisfaction, dwelling more on service tangibility – a variable for service quality. The research was based on DHL Express Harare (Airport). The objectives of the study were constructed from service tangibility...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Midlands State University
2020
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/11408/3962 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|