A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe
The research upon which this article I s based aimed at developing an ICT based framework that enhances information sharing and collaboration within the tourism industry. The research showed the current information sharing methods employed by tourism service providers and consumers. It illustrated t...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2019
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| Online Access: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_46_vol_6__3__2017.pdf http://hdl.handle.net/11408/3542 |
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| author | Mahakata, Susan Tsokota, Theo Mupfiga, Paul Chikuta, Oliver |
| author_facet | Mahakata, Susan Tsokota, Theo Mupfiga, Paul Chikuta, Oliver |
| author_sort | Mahakata, Susan |
| collection | DSpace |
| description | The research upon which this article I s based aimed at developing an ICT based framework that enhances information sharing and collaboration within the tourism industry. The research showed the current information sharing methods employed by tourism service providers and consumers. It illustrated the role ICTs can play in information sharing and collaboration in the tourism sector. The Design Science Research paradigm for Information technology was employed to conduct a qualitative research study. The data for the study was collected through semi-structured interviews and was analysed using structural coding to find emerging themes. The findings of the study revealed that collaborative information sharing in Zimbabwe is minimal and mainly occurs mandatorily between government institutions and tourism providers. Issues of trust, diversified information needs, poor infrastructure and rivalry between regulators and tourism providers hamper information sharing. The study developed a framework, which when adopted can help mitigate against the issues hampering information sharing. |
| format | Article |
| id | ir-11408-3542 |
| institution | My University |
| language | English |
| publishDate | 2019 |
| publisher | AfricaJournals |
| record_format | dspace |
| spelling | ir-11408-35422022-06-27T13:49:06Z A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe Mahakata, Susan Tsokota, Theo Mupfiga, Paul Chikuta, Oliver Framework Information sharing Collaboration The research upon which this article I s based aimed at developing an ICT based framework that enhances information sharing and collaboration within the tourism industry. The research showed the current information sharing methods employed by tourism service providers and consumers. It illustrated the role ICTs can play in information sharing and collaboration in the tourism sector. The Design Science Research paradigm for Information technology was employed to conduct a qualitative research study. The data for the study was collected through semi-structured interviews and was analysed using structural coding to find emerging themes. The findings of the study revealed that collaborative information sharing in Zimbabwe is minimal and mainly occurs mandatorily between government institutions and tourism providers. Issues of trust, diversified information needs, poor infrastructure and rivalry between regulators and tourism providers hamper information sharing. The study developed a framework, which when adopted can help mitigate against the issues hampering information sharing. 2019-04-17T10:34:16Z 2019-04-17T10:34:16Z 2017 Article 2223-814X http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_46_vol_6__3__2017.pdf http://hdl.handle.net/11408/3542 en African Journal of Hospitality, Tourism and Leisure;Vol. 6, No. 3: p. 1-24 open AfricaJournals |
| spellingShingle | Framework Information sharing Collaboration Mahakata, Susan Tsokota, Theo Mupfiga, Paul Chikuta, Oliver A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title | A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title_full | A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title_fullStr | A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title_full_unstemmed | A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title_short | A framework for enhancing information sharing and collaboration within the tourism industry in Zimbabwe |
| title_sort | framework for enhancing information sharing and collaboration within the tourism industry in zimbabwe |
| topic | Framework Information sharing Collaboration |
| url | http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_46_vol_6__3__2017.pdf http://hdl.handle.net/11408/3542 |
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