The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery.
This paper seeks to establish the current state and government support of ICT infrastructure development and modernisation as enabling tools to enhance service delivery to the Zimbabwean citizens as they transact with government departments. This paper focuses on ICT infrastructure at ZI...
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| Format: | Article |
| Language: | English |
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Midlands State University
2017
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| Online Access: | http://hdl.handle.net/11408/1960 |
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| _version_ | 1779905230763196416 |
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| author | Duve, Richard Viljioen, Jan W. J. Tambudzai, Zachary |
| author_facet | Duve, Richard Viljioen, Jan W. J. Tambudzai, Zachary |
| author_sort | Duve, Richard |
| collection | DSpace |
| description | This paper seeks to establish the current state and government support of ICT infrastructure development
and modernisation as enabling tools to enhance service delivery to the Zimbabwean citizens as they transact with government departments. This paper focuses on ICT infrastructure at ZIMRA, Immigration, ZINARA, Registrar General’s departments of Births and Deaths and Passports offices. Mixed method research design was used in this research. Questionnaires, interviews and observations were the research instruments used to collect data from 1191 research subjects. The Pearson Chi-square statistic was also used to test the themes that emerged from the research questionnaires and interviews. The research findings indicate that current ICT infrastructure in Zimbabwe is now inadequate, fragmented and uncoordinated, especially at ports of entry and other government departments under study. The research findings also show that whilst government is committed to ICT infrastructure development and modernization in the public sector, funding is the limiting factor. |
| format | Article |
| id | ir-11408-1960 |
| institution | My University |
| language | English |
| publishDate | 2017 |
| publisher | Midlands State University |
| record_format | dspace |
| spelling | ir-11408-19602022-06-27T13:49:06Z The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. Duve, Richard Viljioen, Jan W. J. Tambudzai, Zachary Public sector, ICT infrastructure, Zimbabwe, Service delivery This paper seeks to establish the current state and government support of ICT infrastructure development and modernisation as enabling tools to enhance service delivery to the Zimbabwean citizens as they transact with government departments. This paper focuses on ICT infrastructure at ZIMRA, Immigration, ZINARA, Registrar General’s departments of Births and Deaths and Passports offices. Mixed method research design was used in this research. Questionnaires, interviews and observations were the research instruments used to collect data from 1191 research subjects. The Pearson Chi-square statistic was also used to test the themes that emerged from the research questionnaires and interviews. The research findings indicate that current ICT infrastructure in Zimbabwe is now inadequate, fragmented and uncoordinated, especially at ports of entry and other government departments under study. The research findings also show that whilst government is committed to ICT infrastructure development and modernization in the public sector, funding is the limiting factor. 2017-05-23T16:04:03Z 2017-05-23T16:04:03Z 2016 Article 1815-9036 http://hdl.handle.net/11408/1960 en The Dyke: A Journal of the Midlands State University;Vol. 10, No. 1: p. 13-23 open Midlands State University |
| spellingShingle | Public sector, ICT infrastructure, Zimbabwe, Service delivery Duve, Richard Viljioen, Jan W. J. Tambudzai, Zachary The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title | The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title_full | The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title_fullStr | The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title_full_unstemmed | The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title_short | The state of public sector ICT infrastructure in Zimbabwe and its implications on service delivery. |
| title_sort | state of public sector ict infrastructure in zimbabwe and its implications on service delivery. |
| topic | Public sector, ICT infrastructure, Zimbabwe, Service delivery |
| url | http://hdl.handle.net/11408/1960 |
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